Customer care
Shipment policy
From our collection to your doorstep.
Delivery coverage & charges
Delivery availability and charges depend on your address, the items ordered and the courier. Confirm service availability and the total delivery cost before completing your order. For remote locations or special delivery requests, contact customer care first.
Order preparation & dispatch
Order preparation begins after the required order details and payment arrangements are confirmed. Dispatch and arrival estimates should be checked against your order confirmation. Weekends, public holidays, busy periods and item availability may affect these estimates.
Delivery times
Delivery estimates are not a guaranteed arrival date. Weather, courier disruptions and access to your location may cause delays. If you need an item for an occasion, check the expected delivery window with us before ordering.
Address details & tracking
Include your street address, city, postal code and an active phone number. Contact us promptly if you notice an error; changes may not be possible after dispatch. Where the courier provides tracking, use the shipment reference to follow your parcel, or contact customer care for an update.
Missed or delayed delivery
Keep your phone reachable and arrange for someone to accept the parcel. If an attempt is missed or tracking stops updating, contact us with your order reference so we can check with the courier. Re-delivery arrangements depend on the courier and your location.
Damaged, missing or incorrect items
Check your parcel when it arrives. If an item is damaged, missing or incorrect, keep the packaging and share your order reference, photographs and a description with customer care promptly. We will review the issue and advise on the next steps.
Need a shipment update? Contact customer care. Paying on arrival? Read our COD policy.