Customer care
COD policy
Cash on delivery, with clarity at every step.
Availability
Cash on delivery (COD) means paying for your order when it arrives. Availability depends on your delivery address and the courier service. Please confirm COD eligibility with our customer care team before placing your order; do not assume every destination or item qualifies.
Confirming your order
Provide your full name, a reachable phone number and a complete delivery address. Check the items, quantities and final amount on your order confirmation. If any details need changing, contact us as soon as possible so we can check whether the order can still be updated.
Payment at your doorstep
Have the confirmed amount ready for the courier. Any delivery or COD charges should be confirmed before dispatch. Do not rely on card payments, digital transfers or change being available at the door; confirm the accepted payment method in advance.
Receiving your parcel
Keep your phone available around delivery and arrange for someone to receive the parcel. Opening a parcel before payment depends on the courier’s rules and is not guaranteed. If packaging appears damaged, record its condition and contact customer care for guidance.
Missed deliveries & returns
If you miss a delivery attempt or need to cancel, let us know promptly. A COD payment does not automatically approve a return or exchange; contact customer care to discuss the item and the applicable return terms.
Questions about your order? Contact customer care or read our shipment policy.